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Shipping & returns

Shipping rates

 
Shipping rates are provided below.  In order to qualify for one-day shipping, orders must be placed by 3pm.  

United Kingdom

One-day shipping, <1kg  £             5.00
One-day shipping, <2kg  £             7.00
Standard shipping (2-3 days), <1kg  £             3.00
Standard shipping (2-3 days), <2kg  £             4.50

 

European Union (including Switzerland)

EU <0.5kg  £             7.00
EU <1kg  £           10.00
EU <2kg  £           15.00

 

 Returns and exchanges

Personalised items

For personalised items (e.g. name and numbering), no returns or exchanges can be made.

Non-personalised items

Exchanges
Exchanges can be made up to 28 days from the date of delivery.  In the case of an exchange, the customer will be responsible for returning the original items to Soccerella, and Soccerella will cover the postage cost of the new item.

Returns
Returns can be made up to 28 days from the date of delivery.  In the case of a return, a refund covering the product costs will be made to the original payment method.  Shipping costs remain the responsibility of the buyer.
All items will be inspected on return.  To ensure items are received, sending via tracked delivery is recommended.